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Information Technology Services, Office of

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Agency Web Site: https://its.ny.gov/Link to External Website

Mission

The Office of Information Technology Services (ITS) provides centralized technology services to customer agencies, sets the State’s technology standards, and coordinates and governs statewide technology-related initiatives improving the efficiency of New York State government. ITS' mission is to create and deliver innovative solutions that foster a technology-enabled government to best serve New Yorkers. ITS is also charged with leading the State’s transformation efforts by consolidating fragmented infrastructure and networks, expanding enterprise solutions, and redesigning the delivery of services - enabling agencies to focus on their core missions.

Organization and Staffing

ITS is managed centrally by the State’s Chief Information Officer (CIO) who oversees the agency’s operations and strategic direction. ITS is broken down into several program areas that provide project development and application maintenance for customer agencies, networking and end user services, and cyber security related functions. Most ITS staff are primarily information technology specialists, project managers, and business or financial analysts.

Budget Highlights

The FY 2020 Executive Budget recommends $865 million in all funds appropriations. This reflects a $10 million increase from FY 2019, attributed to increased Capital fund appropriations for enterprise technology and financial application investments for the Statewide Financial System.

The Executive Budget recommends a workforce of 3,489 FTEs, which remains flat from the previous fiscal year.

Program Highlights

Data Center Services

This program supports the Data Center Consolidation project, which created a Statewide Tier 3 Data Center, and also includes associated service costs, such as server and storage installation, disaster recovery services, hardware and software maintenance and equipment refresh. Program staff install, monitor and maintain hosted agencies' computing platforms and physical and virtual storage.

End User Services

This program supports shared enterprise service offerings, such as device management and replacement, standard software package management, internet access, network printer access, and account management. Program staff are responsible for email, voice, and mobile support, as well as help desk services.

Computer Applications Support

This program maintains agency specific applications and IT systems. Program staff are responsible for developing, troubleshooting, installing, security patching, and maintaining agency applications. Investment requests for new applications go through a governance process to ensure strategic alignment and enterprise collaboration with standardized technologies.

Security and Quality Control

This program supports the development and implementation of cyber security policies and standards. Program staff are responsible for developing and maintaining cyber security software, policy creation and enforcement, and auditing internal controls. Additionally, ITS continues to phase out legacy hardware and software that pose operational and cyber risk to the State’s technology environment.

Network Services

This program supports hosted agencies’ ability to connect and access data and communications systems, including phones, internet, network drives, and servers. Program staff install optical fiber connections and manage the local area network (LAN), which connects workstations and devices to applications hosted in the State’s data centers.

Central Administration

This area supports the ITS Executive Office and their support staff, Finance and Human Resource analysts, Legal Counsel and Enterprise Project Management.

Training

This area supports the education and development of current ITS employees by providing certification and advanced training courses deemed critical to the agency. ITS partners with academic institutions and industry leaders to offer career opportunities in key skillset areas that are pertinent to current, in-demand technologies.

ALL FUNDS
APPROPRIATIONS
(dollars)
Category Available
FY 2019
Appropriations
Recommended
FY 2020
Change From
FY 2019
Reappropriations
Recommended
FY 2020
State Operations 768,843,000 768,843,000 0 206,452,000
Capital Projects 85,700,000 95,700,000 10,000,000 183,023,000
Total 854,543,000 864,543,000 10,000,000 389,475,000

ALL FUND TYPES
PROJECTED LEVELS OF EMPLOYMENT BY PROGRAM
FILLED ANNUAL SALARIED POSITIONS
Program FY 2019
Estimated FTEs
03/31/19
FY 2020
Estimated FTEs
03/31/20
FTE Change
Office of Technology Services
General Fund 3,479 3,479 0
Capital Projects Funds - Other 10 10 0
Total 3,489 3,489 0

STATE OPERATIONS
ALL FUNDS FINANCIAL REQUIREMENTS BY FUND TYPE
APPROPRIATIONS
(dollars)
Fund Type Available
FY 2019
Recommended
FY 2020
Change
Enterprise Funds 4,000,000 4,000,000 0
General Fund 582,707,000 582,707,000 0
Internal Service Funds 151,636,000 151,636,000 0
Special Revenue Funds - Federal 500,000 500,000 0
Special Revenue Funds - Other 30,000,000 30,000,000 0
Total 768,843,000 768,843,000 0
Adjustments:
Transfer(s) To
Civil Service, Department of
General Fund 86,000
Appropriated FY 2019 768,929,000

STATE OPERATIONS
ALL FUNDS FINANCIAL REQUIREMENTS BY PROGRAM
APPROPRIATIONS
(dollars)
Program Available
FY 2019
Recommended
FY 2020
Change
Office of Technology Services
Enterprise Funds 4,000,000 4,000,000 0
General Fund 582,707,000 582,707,000 0
Internal Service Funds 151,636,000 151,636,000 0
Special Revenue Funds - Federal 500,000 500,000 0
Special Revenue Funds - Other 30,000,000 30,000,000 0
Total 768,843,000 768,843,000 0

STATE OPERATIONS - GENERAL FUND
SUMMARY OF PERSONAL SERVICE APPROPRIATIONS AND CHANGES
FY 2020 RECOMMENDED
(dollars)
Program Total Personal Service Regular
(Annual Salaried)
Amount Change Amount Change
Office of Technology Services 299,471,000 0 287,907,000 0
Total 299,471,000 0 287,907,000 0
STATE OPERATIONS - GENERAL FUND
SUMMARY OF PERSONAL SERVICE APPROPRIATIONS AND CHANGES
FY 2020 RECOMMENDED CONTINUED
(dollars)
Program Temporary Service
(Nonannual Salaried)
Holiday/Overtime Pay
Amount Change Amount Change
Office of Technology Services 10,673,000 0 891,000 0
Total 10,673,000 0 891,000 0

STATE OPERATIONS - GENERAL FUND
SUMMARY OF NONPERSONAL SERVICE AND MAINTENANCE UNDISTRIBUTED
APPROPRIATIONS AND CHANGES
FY 2020 RECOMMENDED
(dollars)
Program Total Supplies and Materials
Amount Change Amount Change
Office of Technology Services 283,236,000 0 5,909,000 0
Total 283,236,000 0 5,909,000 0
STATE OPERATIONS - GENERAL FUND
SUMMARY OF NONPERSONAL SERVICE AND MAINTENANCE UNDISTRIBUTED
APPROPRIATIONS AND CHANGES
FY 2020 RECOMMENDED CONTINUED
(dollars)
Program Travel Contractual Services
Amount Change Amount Change
Office of Technology Services 730,000 0 268,007,000 0
Total 730,000 0 268,007,000 0
STATE OPERATIONS - GENERAL FUND
SUMMARY OF NONPERSONAL SERVICE AND MAINTENANCE UNDISTRIBUTED
APPROPRIATIONS AND CHANGES
FY 2020 RECOMMENDED CONTINUED
(dollars)
Program Equipment
Amount Change
Office of Technology Services 8,590,000 0
Total 8,590,000 0

STATE OPERATIONS - OTHER THAN GENERAL FUND
SUMMARY OF APPROPRIATIONS AND CHANGES
FY 2020 RECOMMENDED
(dollars)
Program Total Personal Service
Amount Change Amount Change
Office of Technology Services 186,136,000 0 2,880,000 0
Total 186,136,000 0 2,880,000 0
STATE OPERATIONS - OTHER THAN GENERAL FUND
SUMMARY OF APPROPRIATIONS AND CHANGES
FY 2020 RECOMMENDED CONTINUED
(dollars)
Program Nonpersonal Service
Amount Change
Office of Technology Services 183,256,000 0
Total 183,256,000 0

CAPITAL PROJECTS
ALL FUNDS FINANCIAL REQUIREMENTS BY PROGRAM
APPROPRIATIONS
(dollars)
Comprehensive Construction Program Available
FY 2019
Recommended
FY 2020
Change Reappropriations
FY 2020
IT Initiative Program
Capital Projects Fund - Authority Bonds 85,700,000 95,700,000 10,000,000 153,984,000
Information Technology Capital Financing 0 0 0 29,039,000
Total 85,700,000 95,700,000 10,000,000 183,023,000

Note: Most recent estimates as of 1/15/2019

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