Information Technology Services, Office of

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Agency Web Site: http://www.its.ny.gov/Link to External Website

Mission

The Office of Information Technology Services (ITS) provides centralized technology services to customer agencies, sets the State’s technology standards, and coordinates and governs statewide technology-related initiatives improving the efficiency of New York State government. ITS is guided by their mission to create and deliver innovative solutions that foster a technology-enabled government to best serve New Yorkers. ITS is also charged with leading the State’s transformation efforts by consolidating fragmented infrastructure and networks, expanding enterprise solutions, and redesigning the delivery of services to enable agencies to focus on their core mission to serve New York’s citizens through innovative solutions.

Organization and Staffing

ITS is managed centrally by the State’s Chief Information Officer (CIO) and Executive Deputy CIO, along with other key executives who oversee the agency’s operations and strategic direction. Additionally, there are nine distinct ITS Clusters, or groupings of agencies with similar business processes, that complete the majority of the project development and application maintenance for the agencies. Each cluster is overseen by a Cluster Chief Information Officer (CCIO). The majority of ITS staff are primarily Information Technology Specialists, Project Managers, and Business and Financial Analysts.

Budget Highlights

The FY 2018 Executive Budget recommends $854 million in all funds appropriations, an increase of $5.1 million from FY 2017 due to the continued consolidation of agency IT functions and contractual obligations into ITS.

The Executive Budget also recommends a workforce of 3,406 FTEs. This reflects a reduction of 179 FTEs from FY 2017 due to efficiencies realized by technology and process improvements.

Program Highlights

Data Center Services

The Data Center Services program supports the Data Center Consolidation project, which created a Statewide, Tier 3 Data Center located at the College of Nanoscale Science and Engineering. The program includes associated service costs, such as server and storage installation, disaster recovery services, hardware and software maintenance and equipment refresh. Program staff install, monitor and maintain hosted agencies' computing platforms and physical and virtual storage.

End User Services

The End User Services program supports shared enterprise service offerings, including: device management and replacement, operations systems and standard software package management, internet access, network printer access, and account management. Program staff are responsible for email, voice, and mobile support, as well as help desk services.

Computer Applications Support

The Computer Applications Support program maintains agency specific applications and IT systems. Program staff are responsible for developing, troubleshooting, installing, security patching, and maintaining agency applications. Agency support is distributed through one of nine ITS Clusters who leverage investments in technology while supporting the unique business functions of each agency. Investment requests for new applications go through a governance process, which ensures strategic alignment and enterprise collaboration on standardized technologies.

Security and Quality Control

The Security and Quality Control program supports the development and implementation of cyber security policies and standards. Program staff are responsible for developing and maintaining cyber security software, policy creation and enforcement, and auditing internal controls. Additionally, ITS continues to phase out legacy hardware and software that pose operational and cyber risk to the State’s technology environment.

Network Services

The Network Services program supports hosted agencies’ ability to connect and access data and communications systems, including phones, internet, network drives, and servers. Program staff install optical fiber connections and manage the local area network (LAN), which connects workstations and devices to applications hosted in the State’s data centers.

Central Administration

The Central Administration program supports costs associated with the ITS Executive Office and their support staff, Finance and Human Resource analysts, Legal Counsel and Enterprise Project Management.

Training

The Training program supports the education and development of current ITS employees by providing certification and advanced training courses deemed critical to the overall enterprise. ITS partners with academic institutions and industry leaders to offer career opportunities in key skillset areas that are pertinent to current, in-demand technologies.

ALL FUNDS
APPROPRIATIONS
(dollars)
Category Available
FY 2017
Appropriations
Recommended
FY 2018
Change From
FY 2017
Reappropriations
Recommended
FY 2018
State Operations 763,283,000 768,429,000 5,146,000 175,957,000
Capital Projects 85,700,000 85,700,000 0 190,991,000
Total 848,983,000 854,129,000 5,146,000 366,948,000

ALL FUND TYPES
PROJECTED LEVELS OF EMPLOYMENT BY PROGRAM
FILLED ANNUAL SALARIED POSITIONS
Program FY 2017
Estimated FTEs
03/31/17
FY 2018
Estimated FTEs
03/31/18
FTE Change
Office of Technology Services
General Fund 3,585 3,406 (179)
Total 3,585 3,406 (179)

STATE OPERATIONS
ALL FUNDS FINANCIAL REQUIREMENTS BY FUND TYPE
APPROPRIATIONS
(dollars)
Fund Type Available
FY 2017
Recommended
FY 2018
Change
General Fund 577,647,000 582,793,000 5,146,000
Special Revenue Funds - Other 30,000,000 30,000,000 0
Enterprise Funds 4,000,000 4,000,000 0
Internal Service Funds 151,636,000 151,636,000 0
Total 763,283,000 768,429,000 5,146,000
Adjustments:
Transfer(s) From
Special Pay Bill
General Fund (9,856,000)
Appropriated FY 2017 753,427,000

STATE OPERATIONS
ALL FUNDS FINANCIAL REQUIREMENTS BY PROGRAM
APPROPRIATIONS
(dollars)
Program Available
FY 2017
Recommended
FY 2018
Change
Office of Technology Services
General Fund 577,647,000 582,793,000 5,146,000
Special Revenue Funds - Other 30,000,000 30,000,000 0
Enterprise Funds 4,000,000 4,000,000 0
Internal Service Funds 151,636,000 151,636,000 0
Total 763,283,000 768,429,000 5,146,000

STATE OPERATIONS - GENERAL FUND
SUMMARY OF PERSONAL SERVICE APPROPRIATIONS AND CHANGES
FY 2018 RECOMMENDED
(dollars)
Program Total Personal Service Regular
(Annual Salaried)
Amount Change Amount Change
Office of Technology Services 302,581,000 (10,820,000) 299,404,000 (10,482,000)
Total 302,581,000 (10,820,000) 299,404,000 (10,482,000)
STATE OPERATIONS - GENERAL FUND
SUMMARY OF PERSONAL SERVICE APPROPRIATIONS AND CHANGES
FY 2018 RECOMMENDED CONTINUED
(dollars)
Program Temporary Service
(Nonannual Salaried)
Holiday/Overtime Pay
Amount Change Amount Change
Office of Technology Services 1,781,000 (78,000) 1,396,000 (260,000)
Total 1,781,000 (78,000) 1,396,000 (260,000)

STATE OPERATIONS - GENERAL FUND
SUMMARY OF NONPERSONAL SERVICE AND MAINTENANCE UNDISTRIBUTED
APPROPRIATIONS AND CHANGES
FY 2018 RECOMMENDED
(dollars)
Program Total Supplies and Materials
Amount Change Amount Change
Office of Technology Services 280,212,000 15,966,000 5,920,000 (10,836,000)
Total 280,212,000 15,966,000 5,920,000 (10,836,000)
STATE OPERATIONS - GENERAL FUND
SUMMARY OF NONPERSONAL SERVICE AND MAINTENANCE UNDISTRIBUTED
APPROPRIATIONS AND CHANGES
FY 2018 RECOMMENDED CONTINUED
(dollars)
Program Travel Contractual Services
Amount Change Amount Change
Office of Technology Services 684,000 (480,000) 264,123,000 37,222,000
Total 684,000 (480,000) 264,123,000 37,222,000
STATE OPERATIONS - GENERAL FUND
SUMMARY OF NONPERSONAL SERVICE AND MAINTENANCE UNDISTRIBUTED
APPROPRIATIONS AND CHANGES
FY 2018 RECOMMENDED CONTINUED
(dollars)
Program Equipment
Amount Change
Office of Technology Services 9,485,000 (9,940,000)
Total 9,485,000 (9,940,000)

STATE OPERATIONS - OTHER THAN GENERAL FUND
SUMMARY OF APPROPRIATIONS AND CHANGES
FY 2018 RECOMMENDED
(dollars)
Program Total Personal Service
Amount Change Amount Change
Office of Technology Services 185,636,000 0 2,880,000 0
Total 185,636,000 0 2,880,000 0
STATE OPERATIONS - OTHER THAN GENERAL FUND
SUMMARY OF APPROPRIATIONS AND CHANGES
FY 2018 RECOMMENDED CONTINUED
(dollars)
Program Nonpersonal Service
Amount Change
Office of Technology Services 182,756,000 0
Total 182,756,000 0

CAPITAL PROJECTS
ALL FUNDS FINANCIAL REQUIREMENTS BY PROGRAM
APPROPRIATIONS
(dollars)
Comprehensive Construction Program Available
FY 2017
Recommended
FY 2018
Change Reappropriations
FY 2018
IT Initiative Program
Capital Projects Fund - Authority Bonds 85,700,000 85,700,000 0 161,045,000
Information Technology Capital Financing 0 0 0 29,946,000
Total 85,700,000 85,700,000 0 190,991,000

Note: Most recent estimates as of 1/17/2017